Ordering

We welcome orders from the UK and Europe as well as the USA and Canada.

We aim to send your products within 24 hours following receipt of your order. However, during particularly busy periods, we hope you will allow up to 5 working days for dispatch.

In the extremely unlikely event that the item you have ordered is out of stock, we will endeavour to inform you as soon as possible.

Orders within the UK are sent via the Royal Mail - First Class service and are subject to a package and posting fee of £4.75. Please be aware that most items will not fit through a letterbox, and we request that you ensure there will be someone at the delivery point. For this reason, we suggest using a work address.

Overseas Ordering. We endeavour to keep postage costs low and offer a Standard Royal Mail Air Service priced as follows: £6.50 Europe £8.50 USA and Canada. If you would prefer a guaranteed date of delivery please email us for information and prices.

If you have any difficulties using our online purchasing system, you can order by telephone, fax or post.

Ordering by telephone:

You can order by telephone between the hours of 10am-6pm Monday to Friday on +44 (0)20 8400 3606.

Messages can also be left on this number outside of office hours, and we will be happy to call you back and answer any questions you may have.

Returns/Exchange

Please send any product that you wish to be exchanged or have refunded, in its original condition within 14 days; ensuring that you have obtained proof of postage from your post office.